Tuesday, 24 September 2013

Transparency & Accountability @ Staffordshire County Council

Hi Bloggers

I have been very busy again wasting my telephone calls to the complaints department at staffordshire county council.

Just to bring you all up to speed since the council falsely gained appointee for my grandfathers pension etc, They have been making the payments for his care home only.

Mrs Bullivant at staffordshire county council issued a letter to the family solicitor over a year ago stating that the county council were providing grandad with all his daily needs.

His daily needs have not been financialy provided for by the county council, These have been provided by scraping together at the home and now after this appauling amount of time are now been provided by the family at our cost, We are not going begging to an unfit appointee.

The county council have been ignorant & complacent and have not shown any transparency or accountability of its failure to our grandfather.

I have contacted the Staffordshire County Council to request that if there Complaints Department fails to resolve issues or is not fit for purpose who can I contact.

I have been informed this morning that all contact with any other person higher than the complaints department is actively discouraged.

I was further informed that this was because any body would be able to complain about bins to a CEO.

We are all human and we pay our council tax and deserve better than this.



So whilst these complaint departments sit on serious issues of accountability and failure, Our grandfather is being financially neglected, Thank you Staffordshire County Council.




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