Complaint management should be about honesty, accountability and learning not reputation damage limitation.
When you fail to follow procedure learn from it.
Do not start quoting data protection and procedure only when it suits you.
Staffordshire County Council please have a "review" in to how you deal with complaints and try some transparency and accountability as it would be nice.
When you fail to follow procedure learn from it.
Do not start quoting data protection and procedure only when it suits you.
Staffordshire County Council please have a "review" in to how you deal with complaints and try some transparency and accountability as it would be nice.
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We are here to try to make change please dont send posts which are without viable proof there are some good people out there attempting to do a good job.