Hi Folks
Many months ago I made a remark on Twitter regarding the Stoke On Trent Partnership Trust "Not Listening " To complainants, Despite many conversations with this Trusts CEO I have come to the following conclusion.
They listen then promote protection for misconduct and fail in transparent conduct when it could cause the trust reputation harm.
This is no different than the Mid Staffordshire Scandal.
This is an extract from the Patient Opinion Website and I have posted this here as neither Staffordshire County Council or this trust have any intention of Culture Change or learning from its mistakes.
I myself have experienced exactly the same attitudes and conduct here in Newcastle Under Lyme and it needs to change.
The Trust have replied to the individuals remarks however nothing appears to be changing.
This is exactly the same attitudes being shown by this so called partnership that hindered the Mid Staffs enquires and its investigations.
Nurses, doctors and social workers don't seem to work together. Social care seems unable to give health care an accurate history.
What was good?
The patient went home with living aids they came in with (splint, drugs, phone, keys etc) - this is an improvement.
What was bad?
The drugs the patient took home were wrong.
The patients care support workers did not follow the medical advice given by UHNS - in my view this put the patients life in danger.
Health professionals did not follow the patients GP request for an urgent review, this seemingly placed the patient at high risk.
Neither UHNS, primary care, SSTOP, nor social services acted swiftly when these issues were brought to their attention. It feels like it was covered up.
What could be improved?
Openness, transparency, admitting mistakes (everyone makes mistakes) but health and social services should try and put them right, not cover them up. Communicate with the 'whole team' currently supporting the patient so that the weaknesses in the systems in place can be identified and adjusted.
If the 'whole team' composition is found to be wrong by these investigations, correct that too. If this is not corrected the health and social care setting will fail - the impact will be on acute and emergency services.
The one thing the patient does not want. The one thing the government does not want. The one thing the taxpayer does not want.
The complaints process - it is past tense, which means
lessons are never learnt.
We require government intervention in this county to
investigate how the county council and the stoke on trent Partnership Trust
Protect Vulnerable Adults when Safeguarding.
Huggs Steve
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We are here to try to make change please dont send posts which are without viable proof there are some good people out there attempting to do a good job.